Vision:
Moundview Memorial Hospital & Clinics' vision is to become the healthcare provider of choice by exceeding customer expectations.
Values:
Moundview Memorial Hospital & Clinics (MMH&C) has a "tradition of caring" founded on a system of shared values that include:
Commitment to Service: Customer service is the cornerstone of quality. MMH&C will exceed expectations for
courteous, efficient and respectful care. We are committed to:
- Competent, empathetic care
- Courtesy
- Efficiency
- Shortened wait times
- Individualized and respectful treatment
- Scrupulous attention to confidentiality
- Flexibility
- Follow up and follow through
Commitment to Excellence: Our goal is to achieve and maintain excellence as a healthcare provider, employer and community
partner.
Commitment to Compassion: We will serve all who enter MMH&C, those we touch in the community, and our employees with
the utmost compassion, dignity, respect and fairness.
Commitment to Integrity: We will strive to earn and maintain the trust of all persons we encounter. It is expected that all
associates of MMH&C will practice with absolute integrity. We promise to those we serve the assurance of safe, high quality
and confidential care.
Commitment to Empowerment: Through enlightened leadership and education, we will empower those who serve, and are
served, to achieve the best possible quality of life.
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