|
Moundview Memorial Hospital & Clinics has a formal process for receiving, investigating, and resolving customer concerns. If you are unhappy with our services and our staff is unable to immediately resolve your grievance, a “Documentation of Customer Concern” Form should be completed.
The form is then forwarded to the appropriate administrative personnel who respond to the issue within one week. This includes investigating the concern, initiating a corrective process to resolve the issue, and following up with the patient and/or family.
We rely on our patients, visitors, and patient’s family members to let us know how we can improve our services. If you would like to complete a customer concern form regarding a service at our hospital, clinic, extended care center or home health agency, please click on the link below.
Click here to fill out the Customer Concern Form
Note: The form is presented to you in a fully encrypted format, just like an online store. This means that no one other than MMH&C administration will be able to read your message.
|
